Delivery / Returns Policy
What is your delivery policy?
All deliveries will be made by Australia Post or Sendel, this will be determined by the selected postage option made on checkout.
All orders will be processed on the same business day, or the next available business day from when the order was placed. The expected delivery time from purchase can take up to 5 business days in metropolitan areas and up to 14 business days in rural areas.
There may be selected items that are made to order which could case delay in receiving your purchased items. This will be communicated with you, if such delay was to occur.
What is your returns policy?
Nothing in this policy is intended to limit any legal rights you may have under Australian Consumer Law or any other legislation.
Conditions for returned items if you change your mind
UNOPENED items can be returned for a full refund (less the shipping and handling fee) within 14 days of the shipping date.
Any items to be returned must contain all of these items
- Original boxes and packing materials.
- All original manuals.
- Warranty cards - must be blank
- Any accessories
- Documentation provided by the manufacturer
- Proof of purchase
Returns not meeting this standard may be refused and returned to you at your expense.
Shipping and handling charges are NOT refundable (unless you were shipped the wrong or defective product).
We will pay for shipping and handling charges for re-shipments due to wrong, defective, or damaged merchandise you have received.
Before you ship your package to us, please include inside the return package a copy of your invoice received with your package to ensure prompt handling.
For your protection, be sure to ship your return via registered post.
Customers are responsible for shipping and handling charges on returned items.
Return items can be sent to
Macquarie Grove Road
Camden NSW 2570
If you live locally feel free to bring the item you want to return in all of its original packaging to Airborne Aviation, our flying school located at the address above. We are open Monday to Sunday, 7am-5pm.
NOTE: Some items may not be returned, these include all Software, DVDs, and any product marked as "No Returns"